not even one star for this appalling and charlatan outfit, and in my opinion, any one should be able to award no star at all. My wife and I paid the whole premium in advance for building and contents, and also emergency cover. This was in November of 2023 to begin on the 24th. When we experienced a leaking roof and contacted the halifax, to keep it short they refused to pay for, or to carry out any repairs at all, because "we had not had more than 25mm of rain in a 24 hour period and the wind speed had not exceeded 50 kilometers per hour for 30 days". regardless of the fact that we had water running down the wall in our lounge and it was raining. when I gently suggested that this was a little ridiculous,the young lady to whom I was speaking, and I know that she was simply repeating what she had been instructed to say, told me that that it was stated in the booklet that we had not received until after we had taken out the policy and paid in good faith, all via the internet site. still extremely annoyed and confideent that I will not have my premium refunded,which would be the decent thing for the halifax to do.I will henceforth remain, an implacable enemy to all things Halifax related and will direct all of my family and friends in this vein.James Whitehead.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.