I can only reiterate what has already been said by many before me, and that the customer service, and then delivery of that service being dreadful. I have been trying to claim for a leaking pipe since Feb/March time, and have hit stumbling block after stumbling block. Complaining twice, and having that complaint upheld twice I was given compensation (£100 and £50 respectively) Now, you think that regulating themselves and admitting liability twice would mean they get their act together, but no, we're still here waiting for a settlement, and today I have found out that the figure they pay out will be agreed by their own tradesmen (not who's doing the work) and will be subsequently less than what has been quoted for. I will enquire if their builders would like to come and do the work at those rates, but know the answer. There are so many better options out there and my rant will make no difference to what they do or how they do it, but please take your time and choose an insurer who may cost a little more, but will offer the service that helps.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.