I am satisfied with the service Halifax offer but not the renewal process. Our renewal quote came last week and was £433, up from £366 last year. I went to their "myrenewal" website and with 1 click it went down to £377. This is a warning, particularly to people with relatives who might not be computer literate, to go though this process as they say "As discount is not always available we are unable to automatically apply it to your policy but your intial price is always in line with what we would charge to a new customer so you are not being charged more or treated unfairly." As an ex computer programmer I treat this statement with the amount of salt it deserves.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.