Absolutely ludicrous service by Home Emergency service which is one of the benefits of Ultimate Reward Account offered by Halifax. No electric, heating or hot water with a vulnerable 94 year old adult. 25 hours later and still no appointment for an electrician has been received. I have spent hours on the phone to the insurance only to be put on answerphone waiting for an agent. Halifax’s response when i raise a complaint is you will need to speak to the insurance to get them to tell me when the electrician will visit. Can someone please tell me what constitutes a “home emergency”. When you turn on the trip switch at the fuse box there is smoke coming from it so it is also a fire hazard. Whoever negotiates these third party contracts at Halifax needs to be accountable as they charge £19 per month for this “emergency home insurance” along with other benefits. Supposed to be a 24 hr service but i cannot speak to them because they are closed until the morning. Do you think it appropriate to invite them to my Father in Laws funeral who may die of hypothermia of this so called emergency service! Shame on you Halifax PLC and AXA Insurance company.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.