Contacted Halifax insurance re small claim. I could not access my house a key wouldn't turn. I had to get an emergancy locksmith who gained access and fitted a new lock. Call handler said they would not honour the claim as the lock was faulty??. Is that not the point??Long conversation regarding the ludicrous refusal. Customer service awful. I'd worry about claiming for a major incident
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.