On the phone for two hours been passed on and on and on repeated the same thing 7 times until I cried and gave up, they have no intention off helping you with a claim, the first advise was to remove the boxed in plasterboard so they can come and stop the leak only to be told that was the wrong advise and now I am responsible for what they told me to do, they don't want to take the blame so they passed me on until I gave up ! I'm now going to take them to a claims court and demand all my money back and sue for the damages, these are not a professional company and Halifax is not there true name !
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.