Absolutely disgraceful. We've never ever had a claim in and this year for the first time we have had to. Once they give you a claim number you don't get a reply to your e mails, they cut you off on a phone call, unless you phone again and say its emergency,where they then say sorry systems playing up can't get on. Who by the way when he did pick up the phone he sounded like I'd just woke him up. 😡
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.