If i could give minus 1000 I would. This is an absolute disgrace of a service, which I do not recommend to anyone. Fortunately for me I had never needed them before, however in the freezing cold my boiler packed up.....no problem I thought I've got insurance!!!! How wrong I was the Halfax could not attend for 24 hours and I'm disabled plus elderly plus I hadn't hot water or heating. So I had to get an emergency independent engineer and they sorted the problem out! So much for taking out cover!!!!
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.