Been a claim free customer for some years now, tried to claim for Roller Garage doors after they became damaged during use, got the usual story (I knew I would) this is classed as a "mechanical failure" and we're not paying anything, your home and contents doesn't cover it (Or anything else really) etc etc - they closed the claim and suggested they had e-mailed me - which they hadn't - Best avoided - just another slippery insurance company.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.