If i could i would leave 0 stars. Bully tactics, took months to give me a decision. I had a pipe leaking before going Halifax, was planning to make a claim, cancelled and had the leak fixed myself. Joined Halifax, Found a new leak and we had flooding in 2021 due to heavy rain. The jobs were quoted by 2 different contracts who sent me a word document and i put it into PDF. So my name shows that i created it. Hold no merit. Lost adjuster said they will only pay less that £2k. Was not happy put in a complaint. They sent, what it seemed like a private investigator. Asked me question that had no relevance to the claim i.e. my kids name and DOB. Fought back and forth, he kept trying to make excuses, avoiding to paying. Finally they sent there own contractor. Who came out and said it is really bad and i was right and it will cost allot of money to fix. ( More than 2K). They still delayed, at the end i gave up 7 months later issues got worse. I told them to forget the claim, i will be doing the works myself and that they are a complete waste of time.The investigator decided to find something he could use to say it was a bogus claim even though he had been to my house and can see the damages. Said the quotes i send has my name, and the damp is caused by the previous leak and that i am lying and this is fraud. I replied to his bogus claim with 19 page letter and thought that was the end of that in 2021. Found out now after searching everywhere he put a fraud marker on my name without informing me and replying to my email. AVOID HALIFAX AT ALL COST. I am now on having to spend more time and more money to remove this bogus Fraud claim which could take weeks or months. And there is no real help anywhere. I cant open up a basic account. They will bully you out of paying, they will mistreat you and make you feel belittled. I have never done any fraud in my life and to be honest i never been so worried.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.