I raised a claim and the Halifax investigation team didn’t do their job properly. I’ve had Two independant builders who specialise in damp, and who both confirmed the cause and effect of my damp to my conservatory wall. It was from my next door neighbours leaking overflow (evidence of this provided) into my home. The Halifax investigation team didn’t call on that independant expertise evidence and thought they knew better. That evidence they provided proved to me with no doubt the root cause. Both builders had seen this before and confirmed the cause and diagnosed the effect. They hadn’t spoken or knew each other.The reason the Halifax investigator has given me for the damp was incorrect.Ignorance, apathy, and incompetence from the investigation team. Or, maybe too much work to do their job effectively, who knows, but it’s a terrible mistake and service. You have got this case wrong. 24 + years of loyalty with this insurance company and the first time I needed help they let me down. I’ve obviously now changed my insurance company.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.