I have been with Halifax Buildings and Contents insurance for several years but not had to make a claim until a water leak which damaged a wooden floor in October 2024. Despite a prompt claim and providing information multiple times, I still do not have a date when the remedial work will start, what work will be done and how long it will take. The personal claims handler assigned to the claim seems to take no responsibility for resolving the issues. Halifax say they have only one contractor in my region for managing out the work, so one wonders how many other claimants are in the same boat. A formal complaint about poor service has been upheld by Halifax but that has made no difference to actually getting the work done.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.