Absolutely no stars. Appalling service from the start.I have a blocked drain so called Halifax who were quite unhelpful but arranged for Ansa to call me to arrange for engineers to visit and deal with the problem.A few days later two men arrived, one knowledgeable and competent the other not so much.Blockage located and reported to Halifax.After one month and no information from Halifax I phoned and a few days later two men appeared, the competent one wasn’t there as he had been sacked but his replacement was tired and kept going to his van for a sleep. The other one went for a long walk and had a haircut. They then smashed out a perfectly good gulley and left saying that they would be back tomorrow. The next day two new men arrived and installed a new gulley. The drain remained blocked.Two weeks later sleepy and his mate came and demolished another perfectly good gulley and replaced it with a plastic one.The drain remains blocked, Ansa phone calls end on music on hold for as long as you hold on.Halifax assured me that Ansa would call me, they didn’t. They use subcontractors.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.