No stars - Do not use Halifax! As a loyal customer for over 20 years they treated me as a criminal when I reported to their Halifax Credit Card Fraud Team today of 2 suspicious transactions - a chip and pin cash transaction of 500 pounds and a cash fee of 25 pounds charged by Halifax. I had never used my Halifax Credit Card to withdraw cash through out my 20 years banking with them. It did occurred to them it was unusual behaviour when my Halifax Current and Saving accounts have sufficient funds. After explaining to Halifax Fraud team for 1 HR 54 mins that I did not make the cash withdrawal from my Halifax Credit Card repeatedly as I was transferred from person to person due to technical issues that they are having with their computers. They refuse to refund me, did not investigate nor look at the ATM CCTV footage and accusing me of lying even though the fraudulent transaction was made in a different location (North London) from where I was (West London) and also they repeatedly advising me to contact the police instead. I logged a complaint with Halifax (ref NC12785416). Out of frustration, I closed all my accounts with Halifax as I no longer trust my money is safe with them and their lack of care towards their customers. In the evening, after speaking to friends and family, I contacted Action Fraud (ref NRFV250507356311) to report the fraud who kindly advised me to call Halifax again with their Action Fraud ref number and if Halifax still refuses to investigate/look at the ATM CCTV footage at Halifax Camden's ATM machine (where the fraudulent transaction took place) and refund me back my financial loss then I should contact the Ombudsman on 0800 023 4567.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.