Had a leak on my central heating and its caused extensive damage to my quarts tiles and also my engineered oak flooring has all blown on the threshold. I asked for a surveyor or assesser to come out but they told me they don't have surveyors or assessers which was a flat out lie.. finally after 8 weeks they sent a lady out she went around with the moisture meter... then rang me a week later to tell me my claim has been denied... they didn't give me a reason so I have put a complaint in. When I receive my final decision letter I will be contacting the ombudsman.. I have endless pictures an engineer report from a gas safe registered operative who carried out the repair and to top it off i now have cctv of the assesser dropping her moisture meter on my tiles and causing further damage... it's been an awful experience from the start been made to feel like a criminal.. the property was in my parents name but they both unfortunately passed away and they started getting quite sarcastic when I explained that I didn't know who the house was previously insured with... I have no way of knowing ask I can't ask my dead mum and dad... it's honestly got me to the point of despair!!!
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.