I would give nil stars if I could. Halifax Home Insurance inflated the premium in 2025 so I downgraded from 'silver' to 'bronze' but they nevertheless took the amount of the 'silver' premium from my bank account using my bank details that they had retained without my permission. I am still trying to get them to refund the money they wrongly took. The customer service team are useless and just read out "security" questions from a script but without actually doing any work.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.