Appalling customer service - if you can wait long enough on hold to speak to them (45 mins ) ..never call back when they say they will (waited nearly three weeks for them to call me back after they needed to speak to someone and I ended up calling them to be told that they'd call me back and once again never did) ..meanwhile I have a roof that hasn't been repaired for two months .Hostile and haven't provided any progress reports or evidence of even working on the claim other than a response of acknowledgement to the claim being made.Will be going elsewhere as soon as the claim is sorted. Entire experience has been unhelpful, negative and stressful.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.