I made a claim for subsidence ,was shoved to a group called the Innovation who were supposedly handling my claim . I’ve had numerous problems with that company - their late / nil respite my problems , maltreatment & almost brushing off of my concerns re their work re my claim , I have at all stages contacted Halifax re my issues but each time I’ve been told the Halifax were not dealing with the claim , I was told to contact the Innovation group who appeared uninterested and basically casual in all my dealings with them . The 3rd part of my horror story was when the Innovation group finally claimed all the repairs due to those outside of my house had been completed. The horror was in a company called the Trilogy group who were picked by the Innovation group to do internal repairs to my house . The Trilogy sent workmen to my house , furniture was moved to make room for work planned etc then they started work on 1 bedroom, the whole house was upside down as we’d tried to enable the workmen to work without disturbances . They worked for approximately 2 weeks on 1 room & hallway then vanished for 3 weeks no explanation, no contact etc . I was calling their offices 1-5 times daily leaving messages -nil response . I called their offices Halifax who told me again to contact the Innovation group as in their words my claim was in the innovation groups hands . I emailed & called their offices Halifax contact guy at the innovation group who wasn’t very helpful. Their attitude felt very racist and almost dismissive as though the 1) couldn’t be bothered & 2) couldn’t care . My son &I stayed in the house with furniture, bags etc moved etc till the December 08 when we left to go abroad . There had been no word re the Trilogy workmen stoppage up to this time . The Innovation guy had replied my email with “ looking into it “ . Mid December I got an email re work restarting , no apologies whatsoever from Trilogy & Innovation group . The Trilogy men restarted work December 18 circa , they damaged my central heating did a very amateur job of decorating, very messy work . My son returned home on the 02/01/2025 . The heating was faulty , the house was upside down , this far only 2 bedrooms & hallway were completed ( messy )He had to live in that mess for some time . I was in communication with Trilogy & complained to Innovation group & Halifax also .The work done was below standard , they cut severe corners , I reported to Trilogy & am now waiting for a guy from The Innovation group to come review work again even though picture taken & sent by Trilogy guy . The house has many cracks reforming - a Mr S S from Innovation has said they’re just hairline cracks and nothing much .He is the one who’s coming in person to view areas of concern at my insisting he comes . Halifax home insurance is a huge gamble . I feel they’ve taken my money but basically left me out dry re my claim .
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.