On 28th February, I rang Halifax to ask for legal advice, which I have on my Halifax ultimate home insurance.I was given a number to call Arc legal assistance, who informed me that I would receive a call within 24 hours but received no call.A few days passed, and I rang again. This time call back was within 4 hours, and I was in the appointment diary for a call. Also, I was told customer service would also send an email across to Arc solicitors.Again, I received no call, but customer service said Arc legal assistance tried calling. Sorry, but they haven't called.Still receiving no call from Arc legal assistance.I rang yesterday, 6th February, explained again to customer services, again Arc legal assistance had tried calling, sorry they had not ( attached my call log ), that another email would be sent to Arc solicitors.My Halifax ultimate home insurance policy states I have access to legal assistance 24 hours a day, 7 days a week. However, it's certainly not the case.I chose Halifax as they've always been a reputable company and chose this particular policy to have peace of mind. As Arc legal assistance has made no contact in 7 days, I certainly don't hold out much hope of winning a court case being represented by them.Also, I'd like to inform you that you're in breach of the agreement we both entered into. Seems like my policy is not worth the paper it's printed on!!Please dont respond to say you can't find my policy
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.