To say I’m frustrated is an understatement. The recent storm took the roof and the front off my log cabin/garden room in my front garden. I made the claim online as instructed and a week or so later got a call to say a loss adjuster would be out to assess. Also that he would tell me if my claim would be passed and settled. He duly came out, the damage is indisputable as the whole front is lying flat in a pile and the roof is completely off! He took photos and of course I asked if and when my claim would be settled. He tells me it’s not up to him and he has to go back to Halifax with his report. He gave me his email address and said I should contact him for anything if required. So we’re now 6 weeks in and he has not answered several emails and when I try to call Halifax the automated service just cuts me off telling me my claim is not an emergency!! I fully understand that there must have been hundreds of claims that were emergencies however surely those claims have been dealt with by now? My policy clearly states that building covers outbuildings therefore I am sure I am covered but reading the reviews on here I’m half expecting them to try to get out of paying up!! It’s just so frustrating if they could just tell me my claim will be met I could start by getting builder in to at least clear the debris instead of having to look at this disaster every day. I’m so disgusted and disappointed with this company.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.