It is very difficult to contact the team either by phone or e mail. Nobody answers your call. You can’t send mail directly. After filling out the claims form, you get a no reply email asking to upload the same pictures by a link which doesn’t work. You can’t respond directly. You need to go back for fresh claim.After you pay, they are just difficult to contact.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.