Currently going through a complaint with them due to their negligence having caused more damage to my already fire and water damaged property. Will be taking court action if I don't get a full cash pay out for the remainder works as well as significant compensation. Get paid out and do the works yourself with your own contractor at least you have complete control like my neighbour has done.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.