There should be a no star rating. This has to be the worst home insurance company in the Country, I just cannot imagine worse. It’s a total waste of time and money holding a policy with Halifax. I have a subsidence claim soon running into 18 months and still not complete i.e. 6 months just to get them to take photos of the damage to the property, another 6 months to prepare the recommendation report and another 6 months before addressing the cause of the fault. I have no doubt that I will also wait another 6 months before they remedy the damage to the home (total 2 years!). Calling, emailing, chasing up, etc, will bring you to tears, they appear to be an autonomous entity doing 'what they want when they want' while of course still taking your hiked up premium payments. Stay away and save yourself the utter despair!
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.