Roof lantern was damaged in a storm and they said they wouldn't fix it due to the way it was installed, leaving us with a hole in the roof before Christmas. Then the renewal quote increased by almost £200 and was littered with new exclusions so they can get out of paying pretty much anything. This was supposedly their "Ultimate" policy too! Just renewed with LV and I am getting a better policy for £400 less.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.