If I could give a 0 star review I would.I've had home insurance with Halifax for numerous years and have always been a loyal customer. Back in April I had a flood due to a burst pipe and have been unable to stay at my home since (8 months). Firstly, they sent a surveyor to see the damages. Then I heard nothing for weeks having to chase them up constantly, to only be told that another surveyor needed to come out, which he did. Then another. Then another. Finally a company were organised to come and remove the ceiling in my kitchen as it had fallen down. And after 4 months dehumidifiers were placed in my property which took a further 8 weeks. There was then a delay in the drying company giving the drying certificate to the insurance company.They insurance company asked myself to get 2 builders quotes but would not pay out what was recommended so we had to go with a maintenance company that Halifax choose (cowboy builders at best). These builders could not complete the work at the price Halifax had given, thus another surveyor had to come and approve the work. When the work finally started the builders failed to communicate, don't show up and don't do all jobs required as per the scope. Theu have been at my property a maxamum of 2 hours a week. Instead of replastering a damp, mouldy wall they've just painted over it. The door was supposed to have be replaced in my kitchen, they've also just painted it. I previously had a corner unit in my kitchen, they have put a regular unit in, leaving a gap underneath which you can see right up to the ceiling. It's been roughly 2 months since the work started and it isn't finished. Halifax simply state that the maintenance company get payed for the jobs they carry out and not how long it takes them. The end date for the job was supposed to have been in November, then December 15th and it is still ongoing. I am continuously having to contact Halifax with issues or chase them up when no work has been carried out for days. They have no consideration for my pets (cats) which I have to lock up daily so they don't get under the builders feet, only for the builders not to even show up. I would not recommend Halifax home insurance
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.