Disappointing. Firstly when one tries to talk to them there is a several minute automated pre-amble that tells the caller various things such as if one is rude/abusive etc that they have the right not to speak to you. My issue with that is that it gives the impression that they believe you will be rude and abuse as a matter of routine. Perhaps they should show a little more respect to their callers? My particular gripe is that I insured with them and had not received the documents and payment schedule prior to the date of the first payment. I called and asked for the details, receiving a gruff and mumbled response of "we don't do that" - well actually Halifax Insurance you do and are required to do so by law. I reminded the call handler of this legal obligation and he smartened up his response somewhat, although still continued to disinterestedly mumble his way through the call. This is the second time I have found it necessary to ring them and the standard of call handling has been very poor on both occasions. I will not be renewing with them.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.