One star only because I couldn't give 0 stars. Had a leak in my bathroom today, bathroom flooded, kitchen flooded, couldn't turn the water off completely from the inside stopcock, so rang Halifax emergency at 2.19. At 6.30 still waiting to hear off the emergency plumber to say if there is someone coming out tonight to turn the water off at the outside mains. I am 66, I can't do it myself.My neighbour came home from work and I asked him if he could turn the water off at the mains, he did and repaired the leak in the bathroom. Just rang the company to tell them not to bother. to send anyone out. Wish I had read the reviews before I took out this insurance, don't hold out much hope to claim for all the damage in the house.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.