As per all other reviews with a 1 star rating I only use this as I cannot write 0 if reviewing. To date our claim has gone on for two years!!! We had a water leak, an emergency. We had fully qualified and recommended trades men out to stop the leak immediately as it had flooded and damaged two bedrooms in our house. This happened as we were all coming out of lockdown and I couldn’t get through to anyone for weeks, by tge time I had got through we’d had to organise an emergency plumber ourselves to stop further damage believing that this would be an invoice we would submit in the claim. NOBODY came back to us for months about putting the damage right despite many long phone calls waiting for a response. We even engaged a third party to liaise on our behalf as we weren’t getting any response. Finally a loss adjuster came out after months and confirmed the damage asked us to get three quote from builders, which we did and he would submit a report to our insurance. Once they’d received this we should be able to continue with repairs. After more months and phone call we still hadn’t received a copy of the report or any communication from our insurance company. So after no response and because we needed to use these rooms we had little choice but to get repairs done. There had been some discrepancies on our insurance claim form so we had thought that this was why they hadn’t paid out the claim so we referred to the ombudsman for support. Again no response nothing. The whole thing has been totally horrendous. Basically we had given up but then this year out of the blue we received an email stating that the royal sun alliance had upheld our underwriting and that our insurer should pay us the amount agreed finally. But guess what I’m writing this review for a reason. Now after all this time Halifax want ‘invoices’, but because it’s been so long and we haven’t had any communication we didn’t keep them. So now two formal complaints have been submitted which will possibly take yet another few months. Honestly I would not recommend this company to anyone, it is unprofessional, disrespectful dishonest a scam in every aspect!! Disgusting behaviour. Please always read reviews and don’t use them.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.