This is a review about Halifax Home Emergency cover, and if it were possible to give zero stars, that's what the review would be. As others have mentioned in this review, the customer service is totally shambolic -- if you have an emergency, they will respond at a GLACIAL pace. After calling about our boiler broke down, we were told an engineer was coming, and then were passed around like a hot potato with 3 different contractors. Every time you try to have an answer, you get passed on to another department or told to call another. There is no way to follow-up on your service, and no one from Halifax takes accountability or tries to make the process smoother. After 24 hours of chasing them down, an engineer came down to do a quick fix... and of course, the boiler is not fixed. We called Halifax back again to let them know the fix has not worked, only for them to say they need to wait another 24 hours for the report to come in, before they can take action. To date, we are on day 3 without functional heating, but have had least 7 calls with customer service. In short, avoid this service at all costs -- this is a waste of your money and your time.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.