We had unfortunate cause to claim when a neighbour’s very large tree fell onto our property. We called to claim and we’re told not to worry they would deal with everything for us. Great we thought! But Halifax’s customer service was shocking, from communication to the cowboy contractors that they got to do the work! I wouldn’t insure with them again if they were the last company on earth and would give minus 5 stars if I could. They were so bad that we even had to get our own contractors to fix some things that they said they couldn’t. Dreadful, shocking appalling and anything else derogatory that you can think to describe them
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.