It is a shame I did not read the comments made previously! Likewise when I made a claim (first in over 40 years) and a customer for many years the process was finicky and the staff brusque and unhelpful.It made me feel like I was being treated as a fraudster and at one point I felt it would be easier for me to simply cover the cost of repair myself. I will not be renewing my policy now. very stressful.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.