Shocking. Don’t waste your money. 90 year old had leak in roof. Has never claimed from insurance and they are refusing to even file a claim. How can a company be so cruel when they have had their policy there for 20 years. This company are not an insurance company as they do everything in their power to not put through a claim. The person googled the weather and told them there was no wind in their area at that day even though there was torrential rain and they cannot help. Surely with this amount of negative reviews the insurance ombudsman should really have a look. I am going to write to them and make an official complaint.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.