I am moving house and wanted to transfer my contents insurance to my new home. Halifax couldn't find my address on their computer so have told me that they can't insure me.I have had no problem changing address with DVLA. Lloyd's bank. Scottish Power, Mbna credit card and many others. What a poor inexcusable service.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.