3 + months now without my item or recompense, passed to a claims handler who I can only assume has eloped as never answers the phone or return calls. You will get an excuse every time you call from different people and this will come at great time expense to you, but rest assured nothing will happen and you will have to do it again. AVOID at all costs.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.