AVOID AVOID AVOID!Terrible service! Had an upstairs flood on the 3rd May, causing extensive damage. Halifax treat claims separately between buildings and contents and so appoint 2 companies, 2 excess of £350! However contents are not dealt with until buildings is completed. All started well enough. With loss adjuster etc.They appointed a company called all Paradigm, for buildings, who were busy so came and removed walls ceilings flooring etc, radiators, electrical sockets and lights downstairs in July. Leaving us in the dark and limited heating. They were supposed to return and we were notified they’d be completed by the 8th September, and so Halifax, on this basis, engaged the contents company (carpets, furniture furnishings).We have had most our contents removed by Paradigm in preparation of their works, but not all as they were supposed to, and failed to return. We are forced to live between our kitchen, bathroom and uncarpeted bedroom.Paradigm did not turn up, and despite directing us to companies to make choices, then stated on several occasions we couldn’t use the companies or the product we had chosen. This meant that other works now delayed, as a result. We have repeatedly chased up Halifax and made a formal complaint. This week Paradigm turned up to replace flooring in one small room and our small bathroom. They refused to commit to when the rest of work would be completed.However, Paradigm only fitted the flooring in the small room and left. I then received a mail from their PM stating that they wouldn’t continue the works as I had another contractor on site, and they had to leave. This contractor was not involved in or anywhere near the works and was a family friend who was also affording access to them. I had already taken time off work for the works, previously scheduled. I assured Paradigm that no other contractors would be present as they required and asked them to return. I then received a mail from Paradigm, cancelling all their future works!!!!!We have requested to be rehoused, repeatedly, but are refused, as Halifax deem our property as habitable, as long as you can cook, wash and sleep. You can do that in a tent!!! They have just offered a very poor cash settlement of £2800, to fit flooring/skirting, supply and fit doors, refit radiators, supply descaling and decorating materials and employ a project manager. They refuse to adjust the offer, and also state that it does not include VAT, thus encouraging me to break the law and take the risk of employing works with cash in hand and thus no warranty of works.They state they can’t find another company for several weeks, before they could come and carry out a scope of works.To top it all, they now want to return our belongings in storage, to a house not renovated!We paid/paying top premium for our insurance with Halifax as they were also our mortgage provider! Not any longer to both!Avoid Halifax and Paradigm like the plague!!!!!!!
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.