Called reporting an ongoing leak in the roof with water running out of a light fitting in the ceiling. Initially told "the team will contact you within 5 working days". When I explained this would be too late for obvious reasons, they offered to call back in 10 minutes. After 40 minutes I got a call to advise me to contact a local repairer. Totally scripted system taking no account of individual situations
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.