I phoned Halifax today as I had a quote online for home and buildings insurance and had some specific queries about parts of a policy. I spoke with Samantha. First of all they were silent for a few minutes and came on saying problem with headset.Then they were unable to find the policy this related to and had to go to their manager.Then I queried some details concerning the policy and was told that it was in the policy booklet but they didn't know where that was.Then they said that don't worry you are covered anyway with ultimate, and didn't seem to understand that I wanted to see some specific details about coverage relating to oil.Then they said that the policy booklet was only available once you purchased the policy !!! And couldn't understand that a buyer needs to see the details before they buy. Incredible.Then they said the product I was attempting to buy was not valid, even though it clearly was on your website.Then they said that this was the wrong department even though the number was advertised on the quote form.Finally, I am sat on a call as he/she/who is putting me through to somebody in a different department. Now on for 30 minutes.And, I've gone to log a complaint and you are asking me for an account number .. i mean, you can't make this up.
Claim your business profile now and gain access to all features and respond to customer reviews.
It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.