Needed to use Halifax Emergency home cover which is serviced through, I believe Alianz.I returned from holiday to find boiler not working (no heating or hot water):28/08/2518:48: after 23 minute phone call due to being on hold, I was told someone would call me back to with a time for engineer visit.19:29: contractor given the job (CET) Calle fit say they would call me back within the hour with eta for engineer 20:36: contacted them myself as had no update to be told it would be between 08:00 and 17:00 the following day before an engineer could attend 29/08/2508:19: called by CET to say engineer would call between 12:00 and 17:00 on 30/08/2509:22 called by CET agent to say they could not provide a boiler engineer qualified to service an oil boiler, I would need to source my own and would be reimbursed a maximum of £200.Two days without hot water and heating with young children in the house to end up sorting the issue ourselves.Will not be renewing.Only awarded one star as there was not an option to give zero.
Claim your business profile now and gain access to all features and respond to customer reviews.
It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.