I am writing on behalf of my father, who is 82 years old, regarding an unresolved bathroom leak at his property.The issue was reported on the same day it occurred. Halifax initially responded promptly by arranging for an assessor to attend; however, this took place approximately 58 days ago ( 8 weeks ) , and since then there has been no meaningful progress and limited communication.Throughout this period, my father has been required to repeatedly follow up for updates. Despite his efforts, he has received inconsistent information and no clear guidance or resolution. This lack of communication and accountability is deeply concerning.Due to the leak, my father has been unable to use his downstairs toilet. As a result, he must rely on an upstairs bathroom, which is physically demanding and inappropriate given his age. Expecting an 82-year-old individual to manage in these circumstances for 8 weeks is unacceptable.The standard of customer service provided in this matter is extremely disappointing. A delay of this length, combined with poor communication, falls well below reasonable expectations. Halifax should—and can—do better.I would appreciate urgent attention to this matter and a clear update on the next steps toward resolution.Claim number - 700164154On behalf of my father
Claim your business profile now and gain access to all features and respond to customer reviews.
It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.