Have Home Emergency Cover through my Halifax Ultimate Reward account, used it when my home had a dangerous electrical fault. Firstly it is mis-selling to call it Home Emergency, we reported the emergency at 5pm, chased at 8pm promised an update (however we hadn’t even received acknowledgment message at this stage) by 10am the next day so had to stay at property overnight which was stressful. 10am came and went and still not even a text acknowledgment. Called again at 10.30 and got my first text finally confirming the job had gone out to an electrician and to wait for contact. Can’t even promise this will be today. Please don’t take this cover. Leaves customers in dangerous situations.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.