Can’t believe a company providing such an important service in 2025 only communicates with its customers by snailmail. Having negotiated a new renewal price online I assumed I was covered from my renewal date on 27th Nov. But just received a letter today (19th Dec) confirming cancellation of my cover as the card details they had didn’t work. Supposedly sent me a letter ON THE RENEWAL DATE saying card had been refused so I was not covered. No phone call or email for an instant card update (I’d forgotten the card had been renewed - ironically a Halifax Credit Card). I never received the letter - even if I had it would have meant a few days of no cover. Instead, I’ve had no home insurance for almost 3 weeks. All sorted now (after a long panicky wait on the phone). I asked for my communication preferences to be changed to email or text but they only use postal mail. Seems archaic and potentially disastrous for us if we’d needed to make a big claim in the last 3 weeks.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.