Listened to 5 minute intro before being told very busy and would be a wait of 10 minutes. Waited and after 11 minutes they cut me off. I was phoning obo my partly blind/deaf 102 yr old mother in law. She can't work a computer and can't see to input dob, post code or policy number. Same a year ago - tried to query 30% increase - but needed to speak to her to get ok for me to speak. She couldn't hear them
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.