Just waited for 45 minutes to speak to a person about changing the account to which my premium is charged. Why can I not do this online? This is 2025, not 1975.When I first did business with HBS in the early 1970’s they were a first class organisation you could trust with your money. Sadly, over the last few decades they have lost their way, are no longer customer focused and you need to be very wary of some of their underhand practices.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.