Storm Amy removed the lead flashing and several ridge tiles from our home. We tried the emergency 24/7 phoneline, no one answered. The next day I contacted a roofer who came out and covered the roof with a tarp, he also surveyed the damage with a drone and put an estimate together for us. We submitted the estimate and waited. We tried contacting Halifax again first thing on the Monday morning, they said they would send an assessor, repeated back and forth between us and them, telling us not to proceed with repairs until damage was assessed. 14 days later an Assessor turned up all the while we have a hole in the roof leaking into the house. The guy had no ladders no drone no proper assessment done, took one picture and left. Didn't ask for any information about what happened. Halifax now refuse to pay out, claiming the damage didn't occur during the storm. When we asked how the guy had done the survey fro inside the attic, they said we would have to pay to get the tarp removed, on a sunny day when it would be able to get the assessor back. It's October in UK not renowned for sunny days. Maybe they could have asked for the tarp removed before sending a guy out. Rubbish communication, bad faith actors. Save yourself some trouble avoid Halifax insurance. We have started a complaints process, on advice of the financial ombudsman, I have little hope this will be resolved to our satisfaction.
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It is named after the town of Halifax, West Yorkshire where it was founded as a building society in 1853.