My daughter and three friends arrived in Paris only to find the owner absent and unresponsive. The platform provided no assistance apart from sharing the owner's email. They did not offer any alternatives or refund the booking fee. This left them stranded in a foreign city with limited resources, which is both irresponsible and dangerous. After further attempts to contact the support team, they ceased communication. I hope these young women receive a full refund and that the platform takes steps to improve user safety.
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