I would give 0 stars if I had the chance! I don't even know where to start. We made a booking through HomeToGo which was confirmed, and IPG sent us a confirmation email with all details in it as well. About a month later we travel all the way to Florida the day of check-in, and what do we see? OUR RESERVATION HAS BEEN CANCELLED TWO WEEKS AGO AND NO ONE INFORMED US. IPG Florida informed us HOURS BEFORE. We're in Florida right now with a group of 9 girls with literally nowhere to stay, trying to figure that out. We're EXTREMELY disappointed and ANGRY that this happened and obviously stressed trying to find a place to go LAST SECOND. Never work with them again. Oh and funny thing is, we're here right now, check-in time is now, but the house is canceled and still LOOKS CONFIRMED on their website. Also, until today, I tried SO much to contact them. Non-stop calls, online chat waiting for a representative to show up for hours, and numerous emails with no responses. They STILL didn't tell us it's canceled, only IPG did HOURS BEFORE CHECK-IN. This is unacceptable.
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