We booked a rental in St. Louis, MO in March and I received a booking confirmation email from the owner but then nothing else. I tried contacting Home to Go and the owner to get the info on how we will gain access to the rental but still nothing. Then the DAY BEFORE our scheduled check-in the owner of the property cancelled our reservation!! They told us it had not been confirmed then a 2nd email said it was cancelled. But after they had already cancelled the reservation they sent the rental agreement in an email to my husband. I didn't give them my husband's email address, they should have been communicating with me. Then they call that they didn't cancel the reservation and it must have been us or Home to Go that cancelled it. In a separate email to my husband they tell him the booking was still confirmed. We paid for half of the week already and I am very worried that we will not get our $666.67 back. Home to Go was absolutely no help at all, they just keep referring me back to the owner of the property. Do not use this site! Our family vacation was almost ruined and we may have lost over $600. We booked a new reservation through VRBO.
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