I wished I would have done research on this company. I canceled a booking and they will not refund my money even though I am in the booking grace period. I have been emailing them since March 17, 2024. I have provided them a screenshot of the cancellation policy that’s listed on their website and a screenshot of my credit card statement with the charge that matches the amount from their website.Still NOTHING but run around, below is their next ask of me:I would appreciate if you could send a transaction confirmation from your bank in the form of a PDF file or photo in response to this email, where the amount of the booking, your details and the date of payment are visible.As I stated above, they have screenshot of the credit card statement, my booking ID and the refund cancellation. Yet they can’t refund my money!! DO NOT USE THEM
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