Booked a holiday on Friday for the May half term, no details sent to me. Contacted the company and they refuse to send them to me and told me to go via cottages.com. Spent ages queuing via cottages.com who told me it isn't them that needs to send the details to me it is HomeToGo, so around and around I go!. Absolutely awful experience. At my wits end on how to resolve this. Looks like I will need to contact my bank as this looks like a scam. Based on this experience I would never use this company again. Update - I had made a typo in my email address but provided the booking number, address, proof of payment and all other details requested but the advisor just said I have to send all of this in via the email I used. I made a typo so of course this email address doesn’t exist! And no it’s not been resolved properly! I had to beg cottages.com to send me something so they sent me some information that luckily had the owners details on it. I have had to resolve all of this on my own with no help from HometoGo!
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