Review Time
To avoid if you want transparency on executions.
I am still extremely unhappy about their execution flow on Toronto stock exchange esp. on illiquid stocks.
They place only half of the order on TSE, the second half supposedly placed on "other liquidity providers" which their trading desk has no clue about. This lack of transparency could easily hide front-running, trading against their market-maker without giving me fair price executions. I have no idea whether this lack of transparency is even consistent with regulations.
Anyway, this smart routing is just inefficient and seems to have been designed without valuable input from anyone who understand how the market actually moves.
We wanted to update our national identity cards, as they were recently changed. To do this, we had to contact an agent from Saxo Bank through the Saxotrader platform. The response from Anna was immediate and polite. Our request was solved successfully in a very short time.
Subject: Avoid Saxo Bank UK at All Costs – Incompetent, Disorganized, and a Complete Waste of Time
I strongly advise anyone considering Saxo Bank UK to stay away. The level of incompetence and disorganization we experienced is beyond belief.
To provide some context: after two months of being completely stalled by Saxo Bank, we decided to test the waters elsewhere. We submitted an application to Interactive Brokers (IBKR) with only a fraction of the documentation we had already provided to Saxo. Despite that, IBKR approved our corporate account in just **2-3 business days**. Our paperwork was immaculate, well-supported, and raised no red flags whatsoever.
In contrast, Saxo Bank has kept our application in limbo for over two months. Their compliance department appears completely lost—lacking even a basic understanding of standard business concepts. They have repeatedly asked nonsensical questions, many of which had already been clarified in previous correspondence. Their inquiries into our business plans and source of funds have gone well beyond the scope of reasonable due diligence, dragging on without resolution.
To make matters worse, their sales agents are equally unreliable. Tickets are left unanswered for weeks, agreed-upon conference calls are missed without notice, and no final decision on the account approval has ever been provided.
In over 30 years of dealing with international brokers, I have never witnessed anything like this circus-like experience with Saxo Bank. Save yourself the frustration and take your business elsewhere.
In my experience, Saxo and Bitci Stack Asset have been the only investment platforms where I've genuinely seen returns and been able to withdraw my profits without any delays
I will always say it and I will always say it loud and clear, Saxo and Bitci Stack Asset platform happens to be the only investment platforms I have truly benefited and successfully withdrawn my profits without delay.
The support provided was exceptional. The representative demonstrated great knowledge in addressing all my queries and concerns regarding account setup. They were also quick to follow up on the account progress and even called to confirm that everything was ready. Overall, it was a satisfying and helpful experience. I highly recommend the company and their customer support.
Utilicé el servicio y el resultado no fue lo que esperaba. La comunicación se volvió confusa y no pude recibir la atención de la manera que había deseado. Finalmente, contacté al soporte para obtener orientación y fueron muy útiles. Comparto esto simplemente para reflejar mi propia experiencia, con la esperanza de que otros puedan tomar decisiones informadas.
I have been encountering serious issues with my account. For several days, I have sought clarification and a resolution regarding: – an incorrectly processed transfer-out that caused one of my positions to temporarily disappear, – a new transfer-out request that is still blocked without a clear explanation. Despite numerous inquiries for updates, the responses I have received have been vague and have not resulted in any substantial progress. This situation is negatively affecting my ability to manage my investments effectively. I truly hope the company takes this feedback to heart and provides better transparency and prompt action to address the ongoing issues.
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Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo. See more
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