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3.9
3.9 Based on 141 reviews

Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With hea...

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Average Rating

3.9

/
5

141 Reviews

5 Star
66%
4 Star
3%
3 Star
2%
2 Star
3%
1 Star
25%

All Reviews

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Takelion
To avoid if you want transparency on executions. I am still extremely unhappy about their execution

To avoid if you want transparency on executions.

I am still extremely unhappy about their execution flow on Toronto stock exchange esp. on illiquid stocks.
They place only half of the order on TSE, the second half supposedly placed on "other liquidity providers" which their trading desk has no clue about. This lack of transparency could easily hide front-running, trading against their market-maker without giving me fair price executions. I have no idea whether this lack of transparency is even consistent with regulations.
Anyway, this smart routing is just inefficient and seems to have been designed without valuable input from anyone who understand how the market actually moves.

1
Date of experience: Feb 26, 2026
Dimitrios Michopoulos
We wanted to update our national identity cards, as they were recently changed. To do this, we had t

We wanted to update our national identity cards, as they were recently changed. To do this, we had to contact an agent from Saxo Bank through the Saxotrader platform. The response from Anna was immediate and polite. Our request was solved successfully in a very short time.

5
Date of experience: Feb 20, 2026
Soovanna
Subject: Avoid Saxo Bank UK at All Costs – Incompetent, Disorganized, and a Complete Waste of Time

Subject: Avoid Saxo Bank UK at All Costs – Incompetent, Disorganized, and a Complete Waste of Time

I strongly advise anyone considering Saxo Bank UK to stay away. The level of incompetence and disorganization we experienced is beyond belief.

To provide some context: after two months of being completely stalled by Saxo Bank, we decided to test the waters elsewhere. We submitted an application to Interactive Brokers (IBKR) with only a fraction of the documentation we had already provided to Saxo. Despite that, IBKR approved our corporate account in just **2-3 business days**. Our paperwork was immaculate, well-supported, and raised no red flags whatsoever.

In contrast, Saxo Bank has kept our application in limbo for over two months. Their compliance department appears completely lost—lacking even a basic understanding of standard business concepts. They have repeatedly asked nonsensical questions, many of which had already been clarified in previous correspondence. Their inquiries into our business plans and source of funds have gone well beyond the scope of reasonable due diligence, dragging on without resolution.

To make matters worse, their sales agents are equally unreliable. Tickets are left unanswered for weeks, agreed-upon conference calls are missed without notice, and no final decision on the account approval has ever been provided.

In over 30 years of dealing with international brokers, I have never witnessed anything like this circus-like experience with Saxo Bank. Save yourself the frustration and take your business elsewhere.

1
Date of experience: Feb 20, 2026
Barnabas
In my experience, Saxo and Bitci Stack Asset have been the only investment platforms where I've gen

In my experience, Saxo and Bitci Stack Asset have been the only investment platforms where I've genuinely seen returns and been able to withdraw my profits without any delays

5
Date of experience: Feb 20, 2026
Barnabas
I will always say it and I will always say it loud and clear, Saxo and Bitci Stack Asset platform ha

I will always say it and I will always say it loud and clear, Saxo and Bitci Stack Asset platform happens to be the only investment platforms I have truly benefited and successfully withdrawn my profits without delay.

5
Date of experience: Feb 18, 2026
JW85
Unable to reset my password and no support contact available

I am unable to reset my password regardless of what I try, and there is no clear way to reach support in Australia.

1
Date of experience: Jan 18, 2026
Lawton Rogers
Outstanding support from the representative.

The support provided was exceptional. The representative demonstrated great knowledge in addressing all my queries and concerns regarding account setup. They were also quick to follow up on the account progress and even called to confirm that everything was ready. Overall, it was a satisfying and helpful experience. I highly recommend the company and their customer support.

5
Date of experience: Jan 14, 2026
Ramón Gómez
La experiencia no cumplió con mis expectativas.

Utilicé el servicio y el resultado no fue lo que esperaba. La comunicación se volvió confusa y no pude recibir la atención de la manera que había deseado. Finalmente, contacté al soporte para obtener orientación y fueron muy útiles. Comparto esto simplemente para reflejar mi propia experiencia, con la esperanza de que otros puedan tomar decisiones informadas.

1
Date of experience: Jan 14, 2026
Celestia L.
Disappointed with how my call was handled

I was surprised that my covered call was treated like a naked call. They informed me that due to their risk policy, they needed to withhold cash equivalent to the potential loss on sold options, supposedly to protect me.

1
Date of experience: Jan 13, 2026
Persistent Account Issues and Lack of Support

I have been encountering serious issues with my account. For several days, I have sought clarification and a resolution regarding: – an incorrectly processed transfer-out that caused one of my positions to temporarily disappear, – a new transfer-out request that is still blocked without a clear explanation. Despite numerous inquiries for updates, the responses I have received have been vague and have not resulted in any substantial progress. This situation is negatively affecting my ability to manage my investments effectively. I truly hope the company takes this feedback to heart and provides better transparency and prompt action to address the ongoing issues.

1
Date of experience: Dec 07, 2025

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Business Details

  • Saxo is an international award-winning investment firm for investors and traders who are serious about making more of their money. Saxo’s clients enjoy broad access to global capital markets across asset classes on our industry-leading platforms. With headquarters in Copenhagen, Saxo has more than 2,300 professionals in financial centres around the world, including London, Singapore, Amsterdam, Zurich, Dubai and Tokyo. See more

  • language https://www.home.saxo

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